It's a Virgin Mobile phone. If you turn it on normally it gets to t the Virgin Mobile screen and freezes up. To turn it off you need to remove the battery. If you hold volume down while powering up you get the image of the Android lying on its back with it's front door open (made me LOL!). Then you can choose Reboot, Clear cache or Factory reset. Non of those change anything. So far I haven't found anything more than that. I got a refurbished Kyocera Hydo to replace it. The Event only cost me $20 so it's not worth spending any money to fix it, but it's still in brand new condition so I don't want to throw it out.